Delivery and Returns

To ensure that your purchase arrives at their destination in the best possible condition, mysweeties.com.au may delay the delivery of your purchase for one or two days if the weather is extremely hot on the day the products are ordered. Mysweeties.com.au customers may choose the option of picking up their order from our store upon arrangement. Mysweeties.com.au will endeavour to ensure that all products arrive in good condition, although at times this may be outside of our control and will not be liable for damages. If you require the products urgently, we have a "warm weather protection" pack, which consists of a foam box, an ice block in a protective bag, and various packing materials to line the box. This is usually sufficient to protect the order from heat for the duration of the delivery and is available for purchase during the ordering process for an additional $7.95. We recommend that all interstate and remote regional locations order Hot Weather Protection during the hotter months. If we experience severely hot weather and consider it more prudent to delay the order, in addition to using Hot Weather Protection, we will make every effort to contact our customer using their supplied contact details.

Your order may take up to 10 working days for delivery depending on the destination and how far it is from Sydney, orders placed during the weekend will ship the following Monday. Please note: mysweeties.com.au team utilises the services of Fast Ways, Australia Post and Orange Couriers. To avoid a late delivery, especially during peak seasons and holidays, please be sure to provide our team with an address which is accessible during normal delivery hours (i.e. Monday through Friday between 9:00 AM and 4:00 PM), if no one is present at the delivery site upon arrival, the package will than be delivered to a depot where you will be required to collect the order. Fast Ways will not attempt to call the customer. We thank you in advance for your understanding of this policy.

Shipping costs according to location:

New South Wales:

  1. Sydney CBD & local surrounding suburbs deliveries start from $10.95 inc GST for up to 25kg's per parcel.
  2. Regional, Coastal NSW & ACT start from $25.95 inc GST for up to 25kg's per parcel.

Queensland:

  1. Brisbane CBD & local surrounding suburbs deliveries start from $28.95 inc GST for up to 5kg's.
  2. Each additional 5kg's over the 5kg's total will cost $5.85 per order.(e.g. Up to 10kg. $21.95+$3.85=$25.80)

Victoria:

  1. Melbourne CBD & local surrounding suburbs deliveries start from $28.95 inc GST for up to 5kg's.
  2. Each additional 5kg's over the 5kg's total will cost $5.85 per order.(e.g. Up to 10kg. $21.95+$3.85=$25.80)

South Australia:

  1. Adelaide CBD & local surrounding suburbs deliveries start from $31.95 inc GST for up to 5kg's.
  2. Each additional 5kg's over the 5kg's total will cost $5.85 per order.(e.g. Up to 10kg. $25+$3.85=$28.85)

Western Australia:

  1. Perth CBD & local surrounding suburbs deliveries start from $35.95 inc GST for up to 5kg's.
  2. Each additional 5kg's over the 5kg's total will cost $5.85 per order. (e.g. Up to 10kg. $25.95+$3.85=$29.80)

Tasmania:

  1. Hobart CBD & local surrounding suburbs deliveries start from $39.95 inc GST for up to 5kg's.
  2. Each additional 5kg's over the 5kg's total will cost $5.85 per order. (e.g. Up to 10kg. $25.95+$3.85=$29.80)