Refunds/Returns

It is our aim that all customers be satisfied with their purchase from Sweeties Confectionery. If you are unhappy with the items, you have received please contact us on 0247356121 or email us websales@sweetiesnsw.com.au within 48 hours of receiving your order and we will do our very best to address any issues.

We are not required to provide a refund or replacement if you simply change your mind. But if a parcel is deemed lost by our courier providers, then a refund will be issued. However, you can choose a refund or exchange free of charge if an item has a major manufacturing fault. This is when the item:

Has a problem that would have stopped someone from buying the item if they had known about it.

Please ensure you send a photo of the damage or fault to websales@sweetiesnsw.com.au so we can assess the situation correctly.

We also reserve the right to refuse a claim/refund in the following circumstances:

  • Incorrect shipping address has been provided
  • Customer error in selection of products
  • Hot weather issues when a polystyrene box is not selected – we suggest contacting us prior to placing your order if you are unsure about the perishability of the product
  • Courier company has taken too long to deliver your order
  • You no longer require a special order or over order
  • If the parcel is refused upon delivery
If you are missing any items upon delivery or we have sent you the incorrect product, please contact us on 0247365121 or email us at websales@sweetiesnsw.com.au within 48 hours and we will do our best in a timely fashion to rectify the problem