It is our aim that all customers be satisfied with their purchase from Sweeties Confectionery. If you are unhappy with the items, you have received please contact us on 0247356121 or email us firstname.lastname@example.org within 48 hours of receiving your order and we will do our very best to address any issues. Please also refer to our shipping terms.
We are not required to provide a refund or replacement if you simply change your mind or you have failed to contact us 48 hours of delivery been made. But if a parcel is deemed lost by our courier providers, then a refund will be issued after we have investigated the issue with our courier provider and that you have contacted us 48 hours of delivery been made (strict timelines apply).
However, you can choose a refund or exchange if an item has a major manufacturing fault. This is when the item:
Has a problem that would have stopped someone from buying the item if they had known about it.
Please note: return shipping will be at the cost of the buyer, shipping costs will not be refunded.
Please ensure you send a photo of the damage or fault to email@example.com so we can assess the situation correctly.
We also reserve the right to refuse a claim/refund in the following circumstances:
- Incorrect shipping address has been provided
- Customer error in selection of products
- Hot weather issues when a polystyrene box is not selected – we suggest contacting us prior to placing your order if you are unsure about the perishability of the product
- Courier company has taken too long to deliver your order
- You no longer require a special order or over order
- If the parcel is refused upon delivery