Shipping

Shipping

Recommended cut off dates for Christmas delivery is the 12th December.

DUE TO THE DISRUPTIONS CAUSED BY COVID-19 YOU MAY EXPERIENCE DELIVERY DELAYS, ALL PARCELS WILL BE MARKED WITH AUTHORITY TO LEAVE. Courier companies and some manufacturers are experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. Thank you for your patience and understanding during this time.

mysweeties.com.au utilises the services of SHIPPIT that delivers Australia wide. All parcels are marked with AUTHORITY TO LEAVE, if you are wanting to take the AUTHORITY TO LEAVE off your delivery leave a comment in the cart (marked special instructions for seller), please note if you miss the delivery attempt you will need to collect or book a re-delivery with the courier company within 5 days, if you don't collect your parcel it will be returned to us and a re-booking fee will apply. Due to the perishable nature of our products, we strongly recommend that you are present to take delivery of your parcel. To ensure that your chocolates and confectionery arrive at their destination in the best possible condition, My Sweeties strongly recommend you purchase a "Hot Weather Protection" pack, which consists of a foam box, an ice block. This should be sufficient to ensuring that your order arrives in the best possible condition Please Note: when ordering large quantities of stock, you may need to order additional hot weather packs. Some products may be taken out of the original boxes to fit for easier shipping requirements. After your order has been collected by the courier company it should be delivered to you in a timely manner – however, from time to time, the courier company will have longer than usual delivery times and we have no control over that unfortunately. We cannot provide refunds or cancel an order if this delivery time frame is longer than you expected or is still in transit. Estimated and expected delivery days are not a guaranteed delivery date. A delay may occur during, Covid 19 lock downs, peak seasons, holidays, remote destinations, or extremely hot weather. Orders placed during the weekend will ship the following Monday. Please be sure to provide our team with a correct name and address that is accessible during normal delivery hours (Mon-Fri, 9am-4pm). A contactable phone number needs to be provided.

Shipping costs are calculated at the end of your order and are based on destination, weight and dimensions of your products.

Heavy Bulky Orders may require a pallet as these can't be manually handled, Orders over 30kg may require a skid pallet, Please contact us for a more accurate delivery charge on heavy bulky orders Phone 02 47356121 or email websales@sweetiesnsw.com.au

 

OUT OF STOCK- if we cannot be sure when, or if, we will be able to re-stock the item(s), we will remove the item(s) from your order. The remainder of your order will be shipped, and we will refund you the item(s) that is out of stock.

No refunds will be given if you have simply changed your mind.

We also reserve the right to refuse a claim/refund in the following circumstances:

  • Incorrect shipping address has been provided
  • Customer error in selection of products
  • Hot weather issues when a polystyrene box is not selected – we suggest contacting us prior to placing your order if you are unsure about the perishability of the product
  • Courier company has taken too long to deliver your order
  • You no longer require a special order or over order
  • If the parcel is refused upon delivery

If you are missing any items upon delivery or we have sent you the incorrect product, please contact us on 0247365121 or email us at websales@sweetiesnsw.com.au within 48 hours and we will do our best in a timely fashion to rectify the problem.