Shipping Terms utilises the services of SHIPPIT that delivers Australia wide by Australia Post or TNT. All parcels are marked with AUTHORITY TO LEAVE, if you are wanting to take the AUTHORITY TO LEAVE off your delivery leave a comment in the cart (marked special instructions for seller), please note if a delivery attempt was made by Australia Post or if the parcel is marked heavy or fragile you will need to collect at your nearest LPO.  If a delivery attempt was made by TNT you will need to book a re-delivery with the courier company within 5 days, re-delivery fees will apply, if you don't collect your parcel it will be returned to us and a re-booking fee will apply. Due to the perishable nature of our products, we strongly recommend that you are present to take delivery of your parcel. To ensure that your chocolates and confectionery arrive at their destination in the best possible condition, MySweeties recommend you purchase a "Hot Weather Protection" pack, which consists of a foam box and ice block. Please understand that ice packs are only good for 48 hours, unfortunately we cannot guarantee that Chocolate items won't melt during transit due to weather conditions being out of our control, so please consider all of this prior to purchasing. Please Note: when ordering large quantities of stock, you may need to order additional hot weather packs. Some products may be taken out of the original boxes to fit for easier shipping requirements. After your order has been collected by the courier company it should be delivered to you in a timely manner – however, from time to time, the courier company will have longer than usual delivery times and we have no control over that unfortunately. We cannot provide refunds or cancel an order if this delivery time frame is longer than you expected or is still in transit. Estimated and expected delivery days are not a guaranteed delivery date. A delay may occur during, peak seasons, holidays, remote destinations, or extremely hot weather. Orders placed during the weekend will ship the following Monday. Please be sure to provide our team with a correct name and address that is accessible during normal delivery hours (Mon-Fri, 9am-4pm). A contactable phone number needs to be provided. Please note: We do not deliver to freight forwarding centres.

Shipping costs are calculated at the end of your order and are based on destination, weight and dimensions of your products.

Heavy Bulky Orders may require a pallet as these can't be manually handled, Orders over 30kg may require a skid pallet, Please contact us for a more accurate delivery charge on heavy bulky orders Phone 02 47356121 or email

OUT OF STOCK- if we cannot be sure when, or if, we will be able to re-stock the item(s), we will remove the item(s) from your order. The remainder of your order will be shipped, and we will refund you the item(s) that is out of stock.

No refunds will be given if you have simply changed your mind.

Please note: return shipping will be at the cost of the buyer, shipping costs will not be refunded.

We also reserve the right to refuse a claim/refund in the following circumstances:

  • Incorrect shipping address has been provided
  • Melted Chocolate
  • Customer error in selection of products
  • Hot weather issues when a polystyrene box is not selected – we suggest contacting us prior to placing your order if you are unsure about the perishability of the product
  • Courier company has taken too long to deliver your order
  • You no longer require a special order or over order
  • If the parcel is refused upon delivery

If you are missing any items upon delivery or we have sent you the incorrect product, please contact us on 0247365121 or email us at within 48 hours and we will do our best in a timely fashion to rectify the problem.